FAQs

Frequently Asked Questions (FAQs)

Welcome to the Jolof Store FAQ section. Here you’ll find answers to our most common customer questions. If you need further assistance, feel free to contact us anytime.

🛒 Orders

1. How do I place an order?

Simply browse our products, add your items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information.

2. Can I change or cancel my order after placing it?

Yes, you can request changes or cancellation within 12 hours of placing your order. Please contact us immediately with your order number.

🚚 Shipping & Delivery

3. How long does shipping take?

Delivery times vary depending on your location:

  • UK Standard Shipping: 3–5 business days
  • UK Express Shipping: 2–3 business days

4. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.

💳 Payments

5. What payment methods do you accept?

We accept all major payment methods, including:

  • Debit / Credit Cards
  • PayPal
  • Mobile Wallets (where available)

📦 Returns & Refunds

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition.
For return requests, please email us at Jolofstore@hotmail.com.

7. How long do refunds take?

Once your return is approved, refunds typically take 5–7 business days to appear in your account, depending on your bank/payment provider.

📞 Customer Support

8. How can I contact you?

You can reach us anytime at:
📧 Jolofstore@hotmail.com
We aim to respond within 24 hours (Mon–Fri).

🔐 Security & Privacy

9. Is my payment information safe?

Absolutely. Our store uses secure, encrypted payment processing to protect your data at all times.

🛍 Product Information

10. Are your products authentic and high quality?

Yes — we carefully select all products to ensure quality, functionality, and value for our customers.

11. An item I want is out of stock. Will it return?

Items may restock depending on supplier availability. Feel free to contact us, and we’ll let you know if restocking is planned.